Return & Exchange Policy

Return and Exchange For Dar-e-Bekhudi

 The Returns and Exchange policy does not apply to any of our Services at the Dar-e-Bekhudi. Any and all applicable fees of the courses, individual and group, online and in-person, in the form of one-time fees or subscriptions are invoiced as advance payments, which you are expected to disburse before you are confirmed your seat, through the channels of Direct Bank Transfer and/or Credit/Debit card; details of which are made available on site, and or through email upon request. 

There is also a possibility of requesting payments in installments, which are discussed with individual customers and in confidentiality; owing to their specific circumstances. For such requests please email at [email protected].

Return and Exchange For Bab-e-Hikmat

Returns and Exchange policy applies only to the physical products, but not intangible/digital products at the Bab-e-Hikmat. The policy also applies to all physical products, presented through company promoted sales.

We entertain returns and exchange if the product is: 

  • Damaged or defective
  • Not what you ordered
  • Incomplete at the time of delivery 

You are advised to open the packaging and inspect the product(s) in detail at the time of delivery. In case the product falls in any of the aforesaid categories you can Whatsapp us at our helpline (0304-3182293), or drop us a message on Instagram and speak to our customer service representative immediately. Please indicate the item(s) you would like to return and the reason. Attaching packaging pictures along with the product pictures or short videos from different angles will assist in this communication. In such a case, our rider will take the product back and we will replace it for you as per the normal processing days. 

In case you have received the product without checking at the time of delivery and the product falls in any of the aforesaid categories then you may contact our customer service representative within 24 hours with all the details through Whatsapp (0304-3182293), or drop us a message on Instagram. Likewise, please indicate the item(s) you would like to return and the reason. Attaching packaging pictures along with the product pictures or short videos from different angles will assist in this communication. In such a case, you will need to bear the cost of sending the product(s) back to us, and we will send you a new product as per the normal processing days. Common timeframe for processing the order is 4 to 5 days. For more details read through our Shipping Policy.

Return Address

91/4, Qasim street one, Off Khayaban-e-Qasim, Phase 8, DHA, Karachi, Pakistan 

 Returns and Exchange policy does not apply to international orders.

Refund Policy 

 We do not have a refund policy for any of our Services at this time.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history;
  • Potential fraudulent or criminal activity.

Order Cancellation

You may cancel your order of any physical product at Bab-e-hikmat within 24 hours of making the order. Once the order is processed we will not entertain any requests for cancellation; and we will request you to kindly honour the payment if you have selected Cash On Delivery. Iit will be shipped in normal processing time. Once a product is shipped, the ‘Return and Exchange Policy’ will apply. 

Bab-e-Hikmat reserves the right to cancel orders for any reason; and notify the customers through the contact information provided at the time of making the order. Common reasons may include: the item is out of stock; pricing errors; credit card payment is declined by the issuing financial institution; force majeure.

Shopping Cart

This is neat - alumni from AKU-ISMC have set up an Urdu-English meditation platform to help people cope with the crisis of uncertainty and lockdown. We make a big deal about training future leaders in AKU-ISMC and sometimes that means people who have obvious positions of authority, like politicians, diplomats, scholars or entrepreneurs, but sometimes it means taking a lead in more personal capacities to try and make things better for others.

I'm truly impressed and humbled by Tehmina Mansoor and Zohaib Zuby. They are definitely demonstrating the kind of leadership that makes me proud to be part of AKU.

Dr. Stephen Lyon

Professor of Anthropology and Head of Educational Programmes at the ISMC, Aga Khan University,

London, United Kingdom